Archive for the 'Design' Category

Does Buying Apple Gear Turn You Into A Snob?

Monday, 31 March 2008

snob

[with adj.] a person who believes that their tastes in a particular area are superior to those of other people.

A picture of the Apple logo

The question is, does buying Apple gear turn you into a snob? It’s a question that I’ve been thinking about lately. It’s led to me examining my own attitudes and thinking about how they’ve changed over the years.

Anyone who has read my blog lately will know that I love Apple’s products. I’ve blogged often enough about why I like them. I’m now fortunate enough to own four Apple pieces—note the use of the term pieces as if describing art. In order of purchase they are:

  • A 2004 20GB iPod with Click Wheel
  • A 2005 PowerBook G4 12”
  • A 2006 iMac Core 2 Duo 20”
  • A 2007 16GB iPod touch

The Click Wheel iPod was the first Apple product I bought. It was the last iPod before they got colour screens and could display photos. It’s probably the last of that first wave of iPods in the sense that it came with elaborate packaging and lots of accessories, whereas nowadays the packaging is more environmentally friendly and you have to buy things like charging bricks separately. I love the ingenuity of the Click Wheel and the way the backlight fades in and out slowly rather than abruptly.

My 12” PowerBook looks amazing. There’s no clutter or extraneous detail and the underneath looks like something space-age built for NASA for mega bucks. In fact, I was watching the DVD of 2001: A Space Odyssey the other week and I don’t think my PowerBook would look out of place on board the Discovery One, such is the high level of clean detailing.

The iMac is my workhorse but with supermodel looks. There’s so much computer in such a small space. Not having to have a system tower on the floor is liberating. The engineering on the stand hinge that supports the whole computer is stunning.

All I have to say about my iPod touch is that it was sent back in time from the future.

As an exercise, let’s see what my thoughts would be when asked about a non-Apple product. I’ll imagine what they would have been prior to my owning Apple gear and then I’ll write down what they would be now.

The Product: Dell Latitude D530 laptop

A picture of the Dell Latitude D530 laptop

Pre-Apple

Wow! I cannot believe how inexpensive that is! It’s amazing how much bang for your buck you get now. I don’t know how Dell manage to do it. They’re practically giving them away. I’d feel really good if I’d bought that, knowing that I was getting that much power and the very latest version of Windows for so little outlay.

Now

My God, what an ugly laptop! That grey colour is horrible and it looks so utilitarian. I bet it’s got ports sprouting all over its exterior like warts. It’s bound to come with a huge power brick too. I see you can have it with Windows Vista, which in spite of the hardware will run like a dog and thrash the disk to death. Or you can have Windows XP, if you can live with the constant balloons popping up demanding attention and the sleep and resume issues.

It’s not just Dell computers that I now consider an affront to my eyes. Last week I was using an IBM Thinkpad on a training course that not only had a trackpad and a pointing nipple, but five buttons! Give me a multi-gesture trackpad with a large single button underneath anyday. Plus there were the usual assortment of slots, doors and ports. It even had a parallel printer port—has anyone used one of those since the mid-nineties? Worst of all was the dedicated Access IBM button. I mean, why would you want to?!

Lest anyone believe that I’ve completely lost my mind and am now a fully-paid up member of the Steve-one-button-is-all-you-need-Jobs brigade, I feel obliged to point out that I’ve never found Apple’s minimalist hardware aesthetic to be an issue. I simply don’t need any more bells and whistles than they give me. Everything else looks overdone by comparison. There’s no denying that something like an iPhone or an iPod touch does scream “look at me”, but that’s because
well-engineered elegant design is sadly rare in an age of constant product churn when the main differentiator is who can do it for the lowest cost.

I do think that like any cult Apple inspire fierce loyalty and a natural consequence of that is the rejection of non-Apple products. In answer to the original question of whether buying Apple gear turns you into a snob, I think that it probably amplifies any snobbish tendencies that you may already have, but perhaps more than anything it makes you aware of the deficiencies in other products through a heightened appreciation of good design. Is that so bad?

1982

Saturday, 27 October 2007

Time for a quick quiz. What do the following have in common?

  • The Compact Disc
  • Mark Thatcher gets lost
  • The Mary Rose

If you answered “the year 1982” then maybe you remembered those events from the time, or perhaps you just guessed from the title of this post. A bit of a give-away, that. My main memories of that year also include:

  • The Falklands War
  • The Sinclair ZX Spectrum
  • Channel Four
  • The Secret Diary of Adrian Mole, Aged 13¾
  • The Ford Sierra

Why am I telling you this? It’s because I can’t quite believe it’s twenty five years ago and specifically, it’s a quarter of a century this month since my father took me to the Birmingham International Motor Show, where we were party to the UK launch of the Ford Sierra: Man and Machine in Perfect Harmony. Much more on that later.

I don’t remember a great deal about 1982 as I was only eight years old, but I recall watching live television showing the Mary Rose being raised from the depths of The Solent, where she’d rested since 1545. Specifically, I remember the TV commentary being a bit more exciting than the pictures, which as far as I could tell showed huge yellow cranes lifting up a few old planks of wood. Fortunately, I have a better developed sense of history and occasion now!

Channel Four Television launched in November 1982, a fact that only comes to mind because it’s referenced in that hilarious book of the year, Sue Townsend’s “The Secret Diary of Adrian Mole, Aged 13¾”. I remember reading the fictional diary whilst staying with an uncle and auntie and for some truly bizarre reason I spent the first half of the book thinking that Adrian Mole was a girl! Anyway, having a fourth UK terrestrial television channel was a big deal, because this was at a time when television was only on in the evenings—if I remember correctly, apart from school programmes you got the test card during the day (breakfast television didn’t start in the UK until 1983).

My memory of The Falklands War is simply of it being on the news a lot and of doing a school project on it whilst it was going on. Predictably, it seemed like an exciting event to a young boy at the time. I don’t remember having much of a sense of the horror and suffering of it, although perhaps I did and those memories have faded.

I probably saw the newfangled Compact Disc demonstrated on Tomorrow’s World at some point that year, although I didn’t actually get to hold, own or listen to one until 1990! I was still impressed though. I wish the BBC would bring Tomorrow’s World back as I used to really enjoy watching it, even if most of the inventions and breakthroughs they showed didn’t end up making it into our everyday lives. Perhaps it’s because of the age I was that the early 1980s seemed like a very exciting time, technologically. We seemed to be on the verge of some golden new technology age, the likes of which hadn’t been seen since the 1950s and 60s. Digital technology was starting to come through with digital audio and fibre optic cabling and with computers starting to appear in homes.

I suspect that like many households, our first home computer—if you ignore a Binatone TV Master games console from the late 70s: were they even computers?—made it through the door under the guise of being able to help with the household accounts or being good for John’s homework. Naturally our 16K Sinclair ZX Spectrum soon earned its keep as a games machine!

My memory of the arrival of the little rubber-keyed black box of magic is that for some reason my Dad ordered it directly from Sinclair Research in Cambridge rather than buying it from a shop. I think the parcel may have come on a Friday and we spent hours that night trying to set the damn thing up correctly! There was no monitor, you connected it to your TV which had to be tuned to the computer signal. I think that may have been the problem. Fortunately we eventually got it all working and were able to load the bundled Psion “Horizons” cassette of demo programs and were soon playing the “Brick the Wall” game, which you probably know as “Breakout”. There was some crazy stuff on that tape, I can tell you. Such as a biorhythms program—still not entirely sure what they are—and a program that simulated population growth in rabbits! Good times.

No one born after about 1985 can possibly appreciate the sheer excitement and feeling that you’re living in the future that came from having a home computer in the early 1980s, in the same way that I probably can’t appreciate those thoughts and feelings arising as a result of building an Altair or owning an Apple ][ in the 1970s.

Some time in the autumn of 1982 my Dad asked, apropos of nothing, if I’d like to go to the forthcoming Motor Show, a biannual event then held at the huge Birmingham NEC complex. Although I don’t think I was particularly into cars, I did have an interest in things shiny and mechanical so I eagerly agreed. The day arrived and we hit the road early. I think it was on this first Motor Show trip that I sat in the passenger seat and decided to break up a dull motorway journey by giving the thumbs-up sign to any lorry drivers that we overtook. Surprisingly, they all cheerfully reciprocated. You should try it some time. On second thoughts, it probably works best if you’re eight or under!

This day at the Motor Show is possibly one of my most treasured childhood memories, so you’ll have to indulge me whilst I write about it at length for a bit. My overriding memory is that I found it incredibly exciting. For lots of reasons—a boys’ day out with my Dad, the overwhelming excitement of going to my first Motor Show and the fact that it marked the British debut of the new Ford Sierra.

It’s difficult for me to convey just how radical the Sierra was when it was launched. This was the car that replaced twenty years of the Ford Cortina, a favourite with both fleet and family buyers in Britain. By 1982 the Cortina was looking pretty tired. It was still a best seller but by all accounts it wasn’t a great drive and the technology was pretty agricultural. In spite of which, Britain was still buying masses of them.

By contrast, the new Sierra looked like nothing else around, aside from the even more radical Audi 100 which came out at the same time. I think the Sierra was more important though because it was a mass market rather than executive car. Ford put on a huge splash to introduce the Sierra to the vital UK market at the Birmingham show. I remember that they had a massive stand that was packed with promotional material such as videos and cutaway displays as well as plenty of the actual cars. Undoubtedly the Ford hype machine was in top gear but it was very exciting to me at the time and it must also have been pretty stimulating for the adults present. It’s not often that something genuinely sensational comes along that marks a complete break with what’s gone before. I remember being blown away by the sheer effort that Ford must have put into their new car, because from reading the launch brochure it seemed like it was breaking ground in so many new areas, although principally in fuel-saving aerodynamics, a direct consequence of the fuel crises of the 1970s.

A montage of pictures showing the Ford Sierra in the wind tunnel at Cologne

It’s hard to believe now, but people used to stop in the street and stare when they saw a new Sierra on the road, as if it were a spaceship. Sure, the Sierra had four wheels, an engine and a body but it had impact resistant, moulded aerodynamic bumpers made from polycarbonite, when other cars made do with a bent bit of steel bolted onto the front and back. It had an ergonomically designed dashboard with a centre console that was angled towards the driver like in a BMW, with controls that were arranged in logical zones. I remember that the brochure proudly proclaimed that the steering wheel, pedals and driver’s seat were all aligned, whereas in most cars they’re slightly askew. I read somewhere that the design brief was to “make the driver feel important”.

Ford were proud to show off their high technology in the Sierra brochure. It was all about how Ford’s computers had helped design the car and how robots would build it. There was talk of how Finite Element Analysis had enabled the car to be built using less metal and how those same computers that had produced the Sierra had helped NASA to design the space shuttle, which had had its maiden flight only a year earlier.

The Sierra was lighter, roomier, more fuel efficient, quieter, safer and much more aerodynamic than its predecessor. In fact, when new the Sierra was 21% more aerodynamic than the class average. By contrast, modern cars tend to be bigger and heavier than the cars they replace. Some of this is undoubtedly down to much tougher safety legislation and market forces but I can’t help thinking that sometimes the car makers just aren’t trying as hard. The only car in modern times that has struck me as outstanding in the same way that the Sierra did was another Ford: the original Focus. Even then, it was a brilliant complete package with original styling, rather than the major technology-driven step ahead for all cars that the Sierra represented.

I came away from that Motor Show feeling inspired. In those days I used to love drawing and I remember spending hours afterwards churning out endless pictures of the Sierra. I think it must have been about that time that I got my first inkling of what I wanted to be when I grew up: a car designer! The trend continued and Dad and I went to subsequent Motor Shows—1984: radical new aerodynamic Vauxhall Astra!—and even the Motorfairs held on odd-numbered years at Earls Court in London. However, none of these shows seemed quite as good as the first time. In fact, they seemed to get worse each year in the sense that the car manufacturers didn’t seem to put as much effort into their stands, or maybe it was just because I was older and less susceptible to marketing hype.

In a fit of nostalgia I recently used eBay to track down a few issues of Car Magazine from that era just to satisfy myself that this car really was big news in the motoring world and had not gained extra significance in the over-active imagination of an impressionable eight year old. I’m pleased to report that my memory doesn’t fail me and that the Sierra really was big news for 1982. October 1982’s Car had “Sierra Shock: It really is a good car” on the cover and a glowing report inside. From reading that issue it’s clear that everyone thought that the Sierra was going to be a massive sales success and maintain or increase Ford’s 35% share of the British car market. Of course it didn’t turn out that way, a turn of events that I took surprisingly personally at the time, for I couldn’t understand why seemingly nobody else understood what an exciting and brilliant car the Sierra was!

A montage of pictures of the Ford Sierra

Unfortunately when it went on sale the Sierra was a bit too radical for the British public and Ford initially had trouble shifting them. The car was soon nicknamed the jelly mould and the early models had a well-publicised stability problem in cross-winds. If you look carefully you’ll see that all but the very earliest Sierras have little plastic “ears” behind their rear three-quarter lights which Ford fitted to cure the problem, at the slight expense of adding extra drag. The Ford sales organisation went into overdrive and the introduction of sporty models to the range such as the XR4i and later the infamous Sierra Cosworth helped to lift the car’s image and sales figures, although it never did the business in Britain that the Cortina had.

By 1987 the Sierra was given a mid-life facelift and no longer looked like the odd one out, for the style of aerodynamic design it had pioneered was now mainstream. In the early 1990s it was finally replaced by the Mondeo, a thoroughly modern, competent and boring car. It was telling that Ford decided to drop the Sierra name, as they were haunted by the spectre of its relative failure for years afterwards and following the equally radical Granada/Scopio retreated back into conservative design for much of the 1980s. Fortunately they found their bold streak again in the 1990s with “New Edge” designs such as the Ka, Puma and Focus.

People who know me may be surprised to read all this car talk, for the supreme irony is that I can’t drive! I guess I’ve always been more interested in cars as technology, engineering or object d’art than as a personal means of transportation. I think I appreciate cars in a more abstract way now, when the reality is environmental damage, traffic jam misery, speed cameras and increasing ownership and running costs. However, if I were to come across a pristine silver 2.3 Sierra Ghia on a Y plate then I might be tempted to buy it. For posterity’s sake you understand…

I can’t remember the last Motor Show I went to with my Dad—I think it was in the mid-1990s—but as you’ve read I can certainly still remember the first one we went to in October 1982. Sadly I wasn’t able to reminisce about all this with the one person I shared the experience with, as my father died early last year. When memories are the most personal thing that you have left of somebody it makes you realise how precious they are and how soon and easily the present fades into years ago.

Happy iPhone Day

Friday, 29 June 2007

After nearly six months of waiting, the day is finally here. All across the United States people are getting ready to put down at least five hundred Dollars in an Apple or AT&T store for the privilege of owning an Apple iPhone. Some of those people are so eager to get one that they’ve been waiting in lines since Monday. Are they mad? Quite probably. Are there more important things in the world than a new mobile phone, even if it is the first one Designed by Apple in California? Definitely. However, to dismiss the iPhone phenomenon as calculated and viral hyperbole is to miss the opportunity to revel in its glorious design and detailing. The iPhone is the finest expression yet of Steve Jobs’ great taste and Apple’s talented team of industrial designers led by Jonathan Ive.

People are excited by this phone. I’m excited by this phone dammit, even though mobile phones are one of the few gadgets that usually leave me cold, and even though I can’t even buy one in the continent where I live! The level of interest that’s been shown towards the iPhone just shows how inspired people get when someone finally goes to the trouble of doing things properly. The hardware and software fit together beautifully in a way that’s definitely not been seen before on a mobile phone.

Over the past few weeks, those of us who have been watching have learned more and more about the iPhone. Delicious little details have been revealed through adverts and informational videos posted on Apple’s website. Earlier this week, the first reviews came in and have more or less confirmed that the facts Apple have presented to us about the iPhone are all true. Undoubtedly AT&T’s EDGE network is hopeless for data transfer and everyone seems to be agreed that this is the most serious shortcoming of the iPhone. Hey, I never said it was perfect! It seems inconceivable that Apple won’t bring out a future version of the phone with 3G and that they won’t address the other shortcomings that have been widely mentioned, such as the lack of a proper SDK. Remember, this is version one of an entirely new product in an entirely new market for Apple, one that’s been years in development. They had to stop work and get it out of the door at some point.

I recently bought a Motorola RAZR which is a fine phone in many ways, deservedly popular and undoubtedly the best out of the three mobile phones that I’ve ever owned. I love the slimness of it and the one-piece keyboard that looks like it’s been machined out of metal. The battery goes on and on and on. The phone’s software is where it falls down though. It’s not terrible, I’ve found my way around it easily enough and can do everything I need to do. There are lots of little quirks though and features that I just don’t really understand. That means that I don’t feel entirely in control of it, which is not good for something I’ve paid money to own.

Let me give you an example of one of these quirks. When I’m sending a text message I press the soft key under Send To and get a list of my contacts. So far so good. Next, I scroll to the contact I want and press the same soft key which now represents Send. Only it doesn’t work because I first have to click the button in the centre of the cursor keys to select the contact before I can send them my message. In other words, the user interface for sending text messages is optimised for the send to multiple contacts use case. It works great for this, only that’s something I never do. In fact, I can’t think of a single occasion when I’ve sent a text message to more than one person at the same time.

There are some features on my RAZR whereby I haven’t a clue what they are, or if I do have an idea then I don’t know how to use them, and that means I’m afraid to find out in case I can’t undo whatever it is I just did. I’ve even looked in the instruction booklet, but that just gives you the steps needed to access the feature without telling you what it actually is. Here’s a brief list of bafflers:

  • Show ID/Hide ID - whose ID?
  • Add Digits - what digits am I adding and to what?
  • Talk then Fax - how?
  • Notepad - something to do with phone numbers
  • Info Services
  • Cleanup Messages - how does it choose which messages to clean up?
  • DTMF: Long

—It’s enough to turn even the most ardent technophile into a technophobe! The difference with the iPhone is that if I were to somehow find one lying about then I know that I could pick it up and use all of its features straight away. Based on watching Apple’s videos, there’s not a single aspect to the phone that looks awkward or difficult to use. Everything seems obvious and natural and as it should be.

As I said before, there are no dark crevices. You get to this happy position by obsessing over the details again and again and again until they’re right and until they make sense. Sadly, only Apple seem to be doing that at the moment. They’ve even thought about the experience of buying the iPhone. You pick one up, pay for it, take it home and then activate it on your computer through iTunes. What you don’t have to do is spend twenty minutes sat with some dodgy acne-ridden youth who was the first to accost you as you stepped over the threshold and into the store. Sat bored whilst he takes you through the phone’s features and sets it up, all whilst smearing your new purchase with his sweaty fingerprints! Seriously, everyone has to earn a living but it’s great that Apple have eliminated another completely unnecessary part of the mobile phone experience along with crap usability.

Happy iPhone Day everyone. The Mobile Phone for the Rest of Us is here. Regardless of whether you’ve been queuing for days to be amongst the first to buy one, or if you’ve vowed never to go anywhere near one, its impact will be felt across the industry. Now we can all look forward to better mobile phones.

Joel On Power

Tuesday, 21 November 2006

Joel Spolsky is bang on the money when he writes about the confusing new Windows Vista Start menu controls for controlling your login session. The Power icon is particularly problematic. I’ve been running Windows Vista in a Parallels VM on OS X lately and I used to shut it down by clicking that icon. I’d always be puzzled as to why Parallels gave me a warning message that the OS was still running:

A picture of a Parallels warning message saying that I may lose data if I switch off the virtual machine

—I previously put it down to ACPI issues in the RC1 build of Windows Vista that I’m using. After all, Windows has always been plagued by shut down issues. However, it turns out that for Vista they changed it so that a click on that icon actually puts the computer to sleep. All I needed to do was go to the fly-out menu and select Shut Down and all was well.

I think the metaphor behind that icon is ambiguous at best. If I press a power button on a real piece of hardware then I might reasonably expect it just to switch off. The exception is for anything media-related such as televisions, audio equipment etc. and of course, computers. Pressing the power button on the back of my iMac puts it to sleep; do the same with my PowerBook and I get asked what I want to do (although to be fair the PowerBook has an alternative way of going straight to sleep—by closing the lid). I guess Windows Vista is taking the least “dangerous” option by going to sleep because it’s quicker to undo than switching the power off. However, I shouldn’t have to even think about the rationale behind it, its function should be obvious and this piece of UI fails that test for me.

Qjump Train Wreck UI

Thursday, 27 April 2006

I booked some train tickets the other day using Qjump and was shocked by the colour choices in their user interface. They’re using some funky JavaScript in the text fields in the Quick Timetable section on the left of the page. It highlights the text you entered in light green on a white background! Check it out:

Qjump User Interface

—I’d hate to see the clothes worn by whoever was responsible for that!

Get Your Vits

Tuesday, 18 April 2006

Carson Systems have just launched Vitamin, which is billed as “a resource for Web designers, developers and entrepreneurs”. I’ve just had a quick look around the site and it looks like it’s going to be essential reading if you’re at all interested in Web design or the whole Web 2.0 thing (whatever that is!) There are certainly some heavyweights involved including David Heinemeier Hansson, Eric Meyer and Dave Shea, which bodes well for lots of high-quality content.

I’ve briefly met Ryan Carson and spent a little time talking to Gillian in the pub after the Rails workshop last month. I was struck by how passionate and approachable they both are, and also by how successful they’ve been at getting industry leaders to support their numerous projects. It’s great to see them adding Vitamin to the fold. Best of all, it’s free!